• All employees have been educated through our new safety & sanitization training program to ensure complete compliance.

• Enhanced standards are reinforced through informational campaigns posted throughout all employee areas.

• All safety measures and trainings are based on the Disease Spread Prevention Guide created in collaboration with national and international health authorities.

• Ongoing training is provided to all food and beverage personnel in line with the comprehensive Hygienic Food Management Standards from Cristal, the hospitality industry’s leading authority on safety and hygiene.

• Employees are required to wear face masks as part of their uniform. All employees must walk over sanitization mats and participate in a temperature check before entering resort grounds.

• All employees are required to wash their hands at minimum of every 30 minutes, as well as before starting and after concluding any activity.

• Social distancing is enforced between employees and their interactions with guests and third-party vendors.

• All employees are required to use personal protection equipment according to the task being performed.

• Instructions on correct use and cleaning and sanitizing of the equipment are followed with consistency.

• Every employee is responsible for the cleaning and disinfecting of their work area, including equipment and tools, at the beginning and end of each shift. In case that the station is shared, the disinfection is performed after each use.

• All personnel carts and equipment are regularly cleaned and disinfected.

• Every area of the resorts has had thorough cleaning and disinfecting measures put in place that are performed using medical-grade cleaners and sanitizers. For specifics, please see procedures for each individual area below.

• We have implemented the use of the of following sanitization equipment:
- Disinfecting foggers to ensure that all equipment and surfaces are completely sanitized.
- Electrostatic disinfecting sprayers that guarantee that the disinfectant reaches, and clings to, all corners using electrostatic charge.
- Thermonebulizers to disinfect enclosed areas overnight.

• All guests receive a welcome kit upon checking in which includes a printout detailing our distancing and safety recommendations, as well as complimentary face masks and hand sanitizer.

• All guest luggage will be disinfected by our dedicated Safety & Sanitization Team at check in.

• Automatic hand sanitizing stations have been installed at entrances, lobbies, elevator entrances, restaurants, spas, gyms, shops, and resort transportation stations.

• A no-cash policy has been implemented throughout the resorts in order to eliminate the exchange of currency in favor of room charges that can be easily and quickly settled at time of check out.

• Contactless grocery delivery is now available from our resort grocery stores.

• All public spaces are cleaned using disinfecting foggers at night to ensure maximum cleanliness.

• High-contact areas and items are sanitized every 30 minutes at minimum. This includes door handles, pens, elevator buttons, and handrails.

• Wherever possible, we’ve transitioned to automated doors to minimize contact with surfaces.
• All enclosed resort facilities have reduced their maximum capacity in order to follow social distancing guidelines and distancing stickers have been added where necessary.

• Disinfecting products, masks, and sanitizers are for sale in resort boutiques.

• All restaurants have transitioned to digital menus available on your smartphone. Download the Vidanta Resorts App to easily access digital restaurant, room service, and spa menus.

• Every restaurant table is fully disinfected between guest seatings, including items such as salt and pepper shakers and creamer caddies.

• All restaurants offer take-away options for those wishing to dine in their room.

• Every spa cabin and room is fully cleaned and sanitized between uses. All spa staff is required to wash their hands in front of the guest at the beginning, end, and as necessary throughout the duration of all treatments.

• All resort transportation has reduced trip capacity to ensure social distancing.
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• Transportation carts are constantly cleaned and disinfected, including at the beginning and end stop of each route.

• Sanitizing gel is available in every transportation station. Sunbeds and loungers at pools have been reduced and properly spaced for social distancing.

• All equipment available to guests, including any items used at the pool or activity centers, is cleaned and disinfected regularly.

• All pools are regularly cleaned and chlorinated. All air conditioning ducts are sanitized and cleaned regularly.

• Every guest room is cleaned thoroughly and sanitized with an electrostatic disinfecting sprayer between guests.
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• All linens are changed daily, and guest rooms are cleaned rigorously by gloved housekeeping staff.

• Every housecleaning cart and all of its equipment are fully sanitized at the beginning and end of each shift.

• Special care is given to the cleaning and sanitization of every high-contact surface, such as handles, remote controls, light switches, phones, knobs, etc.

• Every employee who works in guest spaces must carry sanitizer and disinfectant in order to disinfect every surface they touch and their own hands. This includes gardeners, maintenance staff, concierges, laundry staff, bell staff, and room service runners.