We’re committed to safeguarding every aspect of your stay with the highest standards in health and safety measures. For the last 46 years, we’ve brought careful consideration and innovation to everything we do based on our belief that your family deserves the best. And it’s that same resolute commitment to excellence that has guided the creation our new comprehensive safety system, Extraordinary Standards.
The Vidanta resort experience is one centered around exclusivity and personal space. Since the beginning, we’ve distinguished ourselves by offering sprawling destinations with expansive accommodations and extensive grounds. As a result, we are proud to have some of the most square footage per person of any resort in Mexico, and even in the world.
In order to ensure our Extraordinary Standards are executed with rigorous consistency across all of our resorts, we’ve created a new dedicated Safety & Sanitization Department. This team is responsible for overseeing training, implementation, and auditing regarding the guidelines we’ve created in close collaboration with national and international health authorities.
Vidanta is certified for its exceptional practices by Cristal, the leading authority in hygiene and safety for the hospitality industry.
We're proud to have all of our resorts recognized by the World Travel & Tourism Council with their Safe Travels stamp of approval. This international organization awards their stamp to destinations that meet and exceed the WHO and CDC health and safety recommendations.
In order to best care for you, we need to ensure that our employees are also safe and well cared for.
We’ve implemented some critical new practices designed to offer you not only a safe but also seamless vacation experience.
From lobbies and restaurants to spas and pool lounges, new safety procedures have been initiated in every facet of your vacation.
We further enhanced our already rigorous room cleaning methods so that you can rest easy and focus on relaxation during your stay.
When we hold our hand to our heart in the Saludo Vidanta, it’s our way of displaying our deepest gratitude and honoring the profound relationship we’ve built with your family over the years. If you wish to show us the special place Vidanta holds in your heart, we encourage you to return the gesture the next time you see us!
Here are some quick answers to some of the commonly asked questions about what we’re doing to keep you comfortable and safe when you return to paradise.
If you have a question that’s not listed below, we encourage you to call our Customer Care Team at 1-800-292-9446 and we’ll be happy to help.