A New Standard in Excellence

Your vacation is a precious thing.

We’re committed to safeguarding every aspect of your stay with the highest standards in health and safety measures. For the last 46 years, we’ve brought careful consideration and innovation to everything we do based on our belief that your family deserves the best. And it’s that same resolute commitment to excellence that has guided the creation our new comprehensive safety system, Extraordinary Standards.

Designed for Safety and Comfort

Enjoy Our Low-Density Destinations

The Vidanta resort experience is one centered around exclusivity and personal space. Since the beginning, we’ve distinguished ourselves by offering sprawling destinations with expansive accommodations and extensive grounds. As a result, we are proud to have some of the most square footage per person of any resort in Mexico, and even in the world.

Introducing Our New Safety
& Sanitization Department

In order to ensure our Extraordinary Standards are executed with rigorous consistency across all of our resorts, we’ve created a new dedicated Safety & Sanitization Department. This team is responsible for overseeing training, implementation, and auditing regarding the guidelines we’ve created in close collaboration with national and international health authorities.

Internationally Certified
for Your Safety

Vidanta is certified for its exceptional practices by Cristal, the leading authority in hygiene and safety for the hospitality industry.

Safe Travels Destinations

We're proud to have all of our resorts recognized by the World Travel & Tourism Council with their Safe Travels stamp of approval. This international organization awards their stamp to destinations that meet and exceed the WHO and CDC health and safety recommendations.

Explore Our
Extraordinary Standards

Employee Protocols

In order to best care for you, we need to ensure that our employees are also safe and well cared for.

All employees have been educated through our new safety & sanitization training program to ensure complete compliance.

Enhanced standards are reinforced through informational campaigns posted throughout all employee areas.

All safety measures and trainings are based on the Disease Spread Prevention Guide created in collaboration with national and international health authorities.

Ongoing training is provided to all food and beverage personnel in line with the comprehensive Hygienic Food Management Standards from Cristal, the hospitality industry’s leading authority on safety and hygiene.

Employees are required to wear face masks as part of their uniform. All employees must walk over sanitization mats and participate in a temperature check before entering resort grounds.

All employees are required to wash their hands at minimum of every 30 minutes, as well as before starting and after concluding any activity.

Social distancing is enforced between employees and their interactions with guests and third-party vendors.

All employees are required to use personal protection equipment according to the task being performed.

Instructions on correct use and cleaning and sanitizing of the equipment are followed with consistency.

Every employee is responsible for the cleaning and disinfecting of their work area, including equipment and tools, at the beginning and end of each shift. In case that the station is shared, the disinfection is performed after each use.

All personnel carts and equipment are regularly cleaned and disinfected.
General Resort Procedures

We’ve implemented some critical new practices designed to offer you not only a safe but also seamless vacation experience.

Every area of the resorts has had thorough cleaning and disinfecting measures put in place that are performed using medical-grade cleaners and sanitizers. For specifics, please see procedures for each individual area below.

We have implemented the use of the of following sanitization equipment:
- Disinfecting foggers to ensure that all equipment and surfaces are completely sanitized.
- Electrostatic disinfecting sprayers that guarantee that the disinfectant reaches, and clings to, all corners using electrostatic charge.
- Thermonebulizers to disinfect enclosed areas overnight.

• All guests receive a welcome kit upon checking in which includes a printout detailing our distancing and safety recommendations, as well as complimentary face masks and hand sanitizer.

• All guest luggage will be disinfected by our dedicated Safety & Sanitization Team at check in.

• Automatic hand sanitizing stations have been installed at entrances, lobbies, elevator entrances, restaurants, spas, gyms, shops, and resort transportation stations.

• A no-cash policy has been implemented throughout the resorts in order to eliminate the exchange of currency in favor of room charges that can be easily and quickly settled at time of check out.

Contactless grocery delivery is now available from our resort grocery stores.
Public Spaces

From lobbies and restaurants to spas and pool lounges, new safety procedures have been initiated in every facet of your vacation.  

All public spaces are cleaned using disinfecting foggers at night to ensure maximum cleanliness.

• High-contact areas and items are sanitized every 30 minutes at minimum. This includes door handles, pens, elevator buttons, and handrails.

Wherever possible, we’ve transitioned to automated doors to minimize contact with surfaces.
All enclosed resort facilities have reduced their maximum capacity in order to follow social distancing guidelines and distancing stickers have been added where necessary.

Disinfecting products, masks, and sanitizers are for sale in resort boutiques.

All restaurants have transitioned to digital menus available on your smartphone. Download the Vidanta Resorts App to easily access digital restaurant, room service, and spa menus.

Every restaurant table is fully disinfected between guest seatings, including items such as salt and pepper shakers and creamer caddies.

All restaurants offer take-away options for those wishing to dine in their room.

Every spa cabin and room is fully cleaned and sanitized between uses. All spa staff is required to wash their hands in front of the guest at the beginning, end, and as necessary throughout the duration of all treatments.

All resort transportation has reduced trip capacity to ensure social distancing.

Transportation carts are constantly cleaned and disinfected, including at the beginning and end stop of each route.

Sanitizing gel is available in every transportation station. Sunbeds and loungers at pools have been reduced and properly spaced for social distancing.

All equipment available to guests, including any items used at the pool or activity centers, is cleaned and disinfected regularly.

All pools are regularly cleaned and chlorinated. All air conditioning ducts are sanitized and cleaned regularly.
Guest Accommodations

We further enhanced our already rigorous room cleaning methods so that you can rest easy and focus on relaxation during your stay.

• Every guest room is cleaned thoroughly and sanitized with an electrostatic disinfecting sprayer between guests.

• All linens are changed daily, and guest rooms are cleaned rigorously by gloved housekeeping staff.

• Every housecleaning cart and all of its equipment are fully sanitized
at the beginning and end of each shift.

Special care is given to the cleaning and sanitization of every high-contact surface, such as handles, remote controls, light switches, phones, knobs, etc.

Every employee who works in guest spaces must carry sanitizer and disinfectant in order to disinfect every surface they touch and their own hands. This includes gardeners, maintenance staff, concierges, laundry staff, bell staff, and room service runners.

To see our full safety & sanitization protocols, please click below.

DOWNLOAD PDF
Welcoming You
From the Heart

When we hold our hand to our heart in the Saludo Vidanta, it’s our way of displaying our deepest gratitude and honoring the profound relationship we’ve built with your family over the years. If you wish to show us the special place Vidanta holds in your heart, we encourage you to return the gesture the next time you see us!  

FAQs

Here are some quick answers to some of the commonly asked questions about what we’re doing to keep you comfortable and safe when you return to paradise.

If you have a question that’s not listed below, we encourage you to call our Customer Care Team at 1-800-292-9446 and we’ll be happy to help.

What increased cleaning and disinfecting precautions have you implemented at your resorts?
We have rolled out enhanced cleaning measures throughout all of our resorts. These include using disinfecting foggers in all lobbies, shops, restaurants, spa facilities, and other public spaces every night. We use only hospital-grade cleaners and sanitizers and wipe down all high-contact surfaces every 30 minutes. We also disinfect our transportation vehicles completely between every trip and disinfect all guest luggage at check in. For more information, please download our full Extraordinary Standards PDF above.
Do you practice social distancing at the resorts?
We’ve reduced the capacity of lobbies, restaurants, lounges, spas, transportation, beach clubs, pool decks, and elevators to allow for social distancing. All of our employees respect social distancing guidelines when interacting with guests, business partners, and their fellow employees, unless specific tasks of their position require otherwise. For more information, please download our full Extraordinary Standards PDF above.
Do you have any new services to offer low or no-contact options during my stay?
In order to make sure your stay is as comfortable as possible, we’ve implemented a few new offerings for your convenience. This includes our No-Cash Policy that allows you to easily settle all expenses at checkout instead of using cash or a credit card throughout your stay. And we now offer grocery delivery directly to your room’s door if you would prefer a contact-less option to dine in during your stay. We’ve also transitioned to digital menus at our restaurants and lounges. For more information, please download our full Extraordinary Standards PDF above.
What safety measures are in place for Vidanta employees?
All employees are thoroughly trained and evaluated to ensure their adherence to the new, enhanced safety and sanitization standards. Our team members fully sanitize upon arriving for work every day and are now equipped with masks and personal hand sanitizer. They are also required to wash their hands at minimum of once every 30 minutes. For more information, please download our full Extraordinary Standards PDF above.

Let us walk you through our Extraordinary Standards and answer any questions you might have.

Call our Customer Care Center today!

1-800-292-9446